How can we support?
We want to support you as much as we can. Therefore, please indicate whether you are an Employee or an Employer.
Employee
Employer
Getting Started
Whether you're a salaried employee, or shift worker, we've done the hard work so that using it is straightforward for you. mySolPay™ tracks your earnings as you work so you can withdraw your pay on demand whenever you want.
NO. We give you on demand access to a portion of your earned pay. With early and easy access to earned income in your current payroll cycle. No more waiting for payday since mySolPay™ makes it possible for you to get your pay immediately.
We need your employer to be registered with mySolPay™. Once your employer has joined with us, you will receive an invitation email with a unique sign-up code. Download the App, enter the code, and in a few easy steps, you will have access to the App, it's as simple as that. You will normally see a balance 24 hours after your first confirmed shift or workday.
You can scan the QR code or go to Google Play Store or Apple App Store, and on the search bar type ‘mySolPay™’ and install.
Withdrawals
You can withdraw a percentage of your gross pay (usually around 50%). Your employer determines and sets this percentage.
You can withdraw at any time in the month, as long as you have an available balance, up until the cut-off point when your employer processes payroll.
Yes, of course! Withdrawals are enabled as frequently as you'd like, up to the amount your available balance allows.
You don't need to do anything because mySolPay™ interfaces with your employers' systems to deduct the advance from your pay automatically.
The value of any withdrawals and any related fees will be deducted from your standard pay.
mySolPay™ uses the faster payments service offered by UK banks, so your funds will be credited to your account immediately.
Please make sure you correctly enter the information for your card or bank account details. Contact support@mySolPay.com if you require additional assistance.
Your funds will be in your account in less than two hours, but usually instantly. Occasionally, depending on the bank, it can take a few hours. If you don't receive it within a day, please contact support@mySolPay.com.
Balance
For each authorised shift that falls under the mySolPay™ guidelines established by your employer up until a cut-off date for the month, your balance will be displayed on the App. Your balance will become zero at the cut-off time, and your company will continue to complete payroll as usual. After the cut-off time, you won't be able to withdraw until the start of the following pay cycle.
At the cut-off time, your balance will be changed to zero so that your employer can accurately complete your payroll. At the start of the new cycle, your balance will start to accumulate once more.
Shifts
You won't be able to use mySolPay™, unfortunately. Kindly refer us to your HR department we'll get in touch and take care of the rest.
If you change jobs, unless your new employer also offers mySolPay™, you will have to ask them to offer our service as a benefit. Please refer us to your new HR department and we will get in touch and do the rest.
Common Questions
mySolPay™ is an on-demand access to a portion of your earned pay. With early and easy access to earned income, which you can withdraw part of your salary in advance, if you need it. You will also have complete access to personalised content that will help you improve your financial management.
To protect your data, we use bank-level encryption.
The cut-off day is a period that allows your employer to accurately process payroll. During this period, you won’t be able to withdraw or accrue any balance, meaning your mySolPay™ balance goes to zero until the new cycle begins. The cut-off date is decided by your employer.
You will see the value of any withdrawals and related fees show up as deductions from your standard pay.
To update your phone number or email, we recommend contacting your employer/HR team for security reasons.
Need further help?
Contact our support team.
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mySolPay™ has a cash flow neutral impact on your hard earned cash flow. All our advances are fully insured by Modulr to safeguard our individual client relationships.
No, mySolPay™ has been developed to be as easy to set up and maintain as possible.
By offering mySolPay™, companies benefit from improved recruitment, employee engagement and boosts staff retention.
To protect your data, we use bank-level encryption.
No. There is no chance that we will delay your employees receiving their pay from you because you will pay them their wages as normal, less the amount we have advanced to them.
No, we don't retain employee or company funds; instead, we receive your funds at the time of normal payroll (after we've already paid your employees in advance).
No. FCA regulate consumer credit, therefore loans. mySolPay™ doesn’t provide loans, mySolPay™ is fully flexible, safe, secure way of accessing wages that are earned.
There is no change to your process; as part of your normal payroll procedure, tax, NI, and any other adjustments are deducted from the salary for that pay period along with the funds advanced by mySolPay™.
You will determine the percentage of the gross salary that your employees will have access to during the onboarding process.